Guides
Plain-English answers about returns, refunds, warranties and receipts in the UK. General guidance, not legal advice.
Returns
How long do I have to return something I bought online?
The 14-day rule, the 30-day faulty-goods rule, what shops can refuse — and the deadlines people miss.
Read the guide → WarrantiesWarranty vs guarantee — what's the difference?
What each one actually promises, how they sit on top of your legal rights, and why the receipt is the key to all of it.
Read the guide →More guides are on the way — faulty goods after six months, gift returns, and extended warranties.