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A plain‑English guide to returns, refunds and warranties. General guidance, not legal advice.

First 30 days: if it's faulty you can reject it for a full refund.
30 days – 6 months: the retailer gets one chance to repair or replace; if that fails, you're owed a refund. In these first 6 months a fault is assumed present from the start — the retailer must prove otherwise.
After 6 months: you can still claim, but may need to show the fault was there at purchase.
Goods must be satisfactory quality, fit for purpose and as described.

14 days from delivery to cancel, plus 14 more to send it back, for a refund (Consumer Contracts Regulations 2013).
This covers online/distance orders — in‑store change‑of‑mind returns are down to the shop's own goodwill policy.
Some items are exempt (perishable, personalised, or unsealed hygiene/media).

A manufacturer's warranty is extra to your legal rights — never instead of them.
Your claim for faulty goods is with the retailer who sold it, not the manufacturer.
In England & Wales you can generally claim up to 6 years from purchase (5 in Scotland) — though that isn't a "6‑year guarantee".

Official sources: Citizens Advice · GOV.UK

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Store / vendor Item / description Category

Price Date bought

Return window (days) Warranty (months)

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